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Customer Service Hours:
Monday- Thursday: 9AM to 5PM EST
Friday: 9AM to 2:30PM EST
If you return an item that is regular priced merchandise (part of any of the flash sales), there are two options: 1) An Amuze credit 2) A refund to your original form of payment minus shipping to and from your destination.
If something is considered FINAL SALE, it will be noted. FINAL SALE items CANNOT be returned. If an item is returned that is FINAL SALE a $14.95 reshipment fee will be charged.
Fragrances are FINAL SALE.
If something is only returnable for a refund in the form of an Amuze credit, $14.95 will be deducted from the credit. It will state this in the item description.
If you purchase an item that is a Daily Deal you can only return for a store credit (less shipping charges of $9.95 + shipping to your destination).
Also, if you are going to return something, it must be done within 14 days of receipt unless otherwise specified. Please don’t return anything that has been worn, washed or damaged (if it was- we can't process a refund). Please include all the original tags, packaging, boxes and labels. In addition, please be sure return items in the same or similar packaging you received them.
If you are returning an international order please note a prepaid return label cannot be sent and shipping charges are not refunded. Additionally customer is responsible for all import & duties on return merchandise.
As of 12/1/15 return shipping fee is $14.95.
If you return an item that you paid for with an Amuze credit return shipping charges still apply and will be deducted from the refund amount.
Expedited shipping charges are not refunded when you select a refund in the form of an Amuze credit.
Please fill out the form below to request a return label and return form or email us at: firstname.lastname@example.org
Please be sure to fill out ALL the fields and include your return form in the box to expedite the return process.
Please note: return labels are automated. If something is final sale/past the return deadline and you return it, there is a $14.95 reshipment fee.
Our return address is: Amuze Inc., 1 Easter Court, Ste. A., Owings Mills, MD 21117
You can also download the return form by clicking here
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