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Customer Service Hours:
Monday- Thursday: 9AM to 5PM EST
Friday: 9AM to 2:30PM EST
Placing an Order
For details on how to place orders on Amuze.com, please click here. Amuze currently ships to locations within the 50 United States via UPS, and APO/FPO addresses via USPS. Amuze currently ships to some international locations via a third party partner. For details on international shipping, please see Amuze International Shipping policy.
To see Amuze’s shipping and delivery policies in more detail, including product specific guidelines, please see the Amuze Shipping & Delivery policy.
Amuze does not currently ship to Puerto Rico, Guam or the US Virgin Islands. Some oversized items requiring freight delivery cannot be shipped to Alaska or Hawaii. Amuze gift cards are shipped via USPS within the continental United States, as well as Alaska, Hawaii and Puerto Rico. The risk of loss and title for all merchandise ordered on this Website passes to you when the merchandise is delivered to the shipping carrier. You may purchase merchandise from the Amuze Site by using any one of the options listed in Payment Options section of our How to Order page. Amuze reserves the right to change its payment procedures at any time without prior notice to you. Amuze charges sales tax for merchandise ordered on the Amuze Site based on the applicable state sales tax rate of the location to which the order is being shipped. Some products offered through the Amuze Websites may be fulfilled by third-party merchants, such as Amuze Marketplace items. Third-party/Marketplace merchants' shipping and delivery policies may differ from those offered by Amuze. When ordering a product sold by a third-party or Marketplace merchant, you should check their page for details on their shipping and delivery policies. Amuze is an agent of third-party/Marketplace merchants for the sole and express purpose of receiving funds as payment for their merchandise sold on Amuze’s websites, and transmitting those funds to the third party/Marketplace merchant. You agree that AMuze receipt of funds on Seller's behalf is tantamount to Seller's receipt of the funds directly, even if such funds are not subsequently remitted to Seller for any reason; when you tender payment to Amuze for third-party/Marketplace merchandise, you have fulfilled your obligation to purchase such merchandise. You should contact the third-party/Marketplace seller directly via the contact information provided for any inquiries or customer service issues related to their merchandise, such as returns, or warranty issues. As payment agent, Amuze will refund any money to you for returns of third-party/Marketplace merchandise via the payment method used to purchase the merchandise, after we receive notice from the third-party/Marketplace seller that you have returned merchandise to them in accordance with their return policy.
Amuze reserves the right to refuse or cancel any orders placed for products and/or services which the sale or use of such product and/or service in your state or jurisdiction is restricted or prohibited. To properly serve all customers, Amuze reserves the right to limit quantities of orders to only one (1) of any such item(s) purchased. Amuze further reserves the right to cancel multiple orders of any limited quantity item purchased by the same User and/or shipped to the same delivery address. Commercial use of the Amuze site is expressly prohibited. Amuze reserves the right to cancel any orders that it determines in its sole discretion are made for commercial resale purposes. Amuze may display advertising prints for products sold through the Amuze Site. Amuze attempts to display the colors of the products shown on the Amuze Site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display color depends, in part, upon the monitor used by you. Pricing errors may occur on the Amuze site from time to time, on items sold by Amuze, or items sold by third party merchants on Amuze Marketplace. Amuze attempts to correct all pricing errors as soon as they are discovered, or as soon as Amuze receives notice of an error. Amuze reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from Amuze. Any payments you make to Amuze for orders that are cancelled due to pricing errors will be refunded.
Returns and Cancellations
Orders you submit online may be cancelled until they are processed. Orders with a status of "Processing" may not be cancelled, and you must wait until your receive the Merchandise in order to return it. Order status can be checked online by logging into your user account. All returns of merchandise are subject to the Amuze Returns & Cancellations policy. Please click on the policy for more details. Products fulfilled by third party merchants, such as items sold by Amuze Marketplace sellers, are subject to the third party merchant's individual returns and cancellations policies. If you are purchasing an item from a third party merchant, please see the third party merchant's page for details. Amuze reserves the right to terminate your account at any time as well as only honor an Amuze credit should they see fit due to your ordering patterns.
Items that have been returned for a Amuze merchandise credit will be refunded in the form of a merchandise credit (a "Merchandise Credit") at the original purchase price, plus applicable sales tax, and, if applicable, the return shipping charges will be deducted from the amount of the Merchandise Credit. Merchandise Credit may be redeemed only for the purchase of merchandise and/or Vouchers on Amuze.com and may not be used for the purchase of gift cards or services. Merchandise Credit is not transferable and may not be combined with Merchandise Credit belonging to others. At no time may you purchase, sell or barter any Merchandise Credit.
Merchandise Credit is not redeemable for cash, unless required by law. The obligations represented by outstanding Merchandise Credit may at any time be assigned to and assumed by any affiliate of, or successor to, the present or any future owner of the Amuze business, or any third party under contract with such present or future owner. You, as a Member, expressly consent to and authorize any such future assignment and assumption of outstanding Merchandise Credit obligations, and you agree to look solely to such assignee in the event of any such transfer.
Items that have been returned for a refund to your original form of payment will be refunded (a "Return Refund") at the original purchase price plus applicable sales tax and the return shipping charges (if any) will be deducted from your refund. Please note that in connection with the Return Refund, a refund to your original form of payment includes restoring any prior Merchandise Credit or Membership Rewards that you may have used for your purchase to your Amuze Member account. Refunds to your original form of payment will appear on your statement within approximately seven days.
Any credit balance (including a Reward balance and/or Merchandise Credit) will be automatically applied to your next purchase of merchandise and/or Vouchers from Amuze.com and the order of redemption of such credits will be determined by Amuze. To the extent your credits exceed the amount of your total purchase, the excess credit balance will remain in your account to be applied to your next purchase, subject to the foregoing terms and conditions. If your account and/or membership is terminated for any reason, any credit balances in your account may be cancelled, except as prohibited by law. Account balances are determined by Amuze and such determination is final.
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